Privacy Policy 99cil
for Members in Indonesia

Introduction

This Privacy Policy explains in detail how 99cil ("we", "the platform", or "99cil.org") collects, uses, stores, and protects your personal information when you register, log in, or use our services in any capacity.

We do not treat privacy as a mere formality. To us, your trust is the most important asset we must protect wholeheartedly. Every technical and operational decision involving member data always takes into account its impact on your privacy and security.

This policy applies to all services operated by 99cil, including the main website, mobile app, and customer support channels.

Data We Collect

To deliver the best service and meet compliance obligations, 99cil collects several categories of information from members. Here is a breakdown of the data we collect and its purpose:

All data we collect is strictly limited to what is necessary for the purposes stated. We do not request information irrelevant to the services we provide.

How We Use Your Data

The data we collect is used responsibly and solely for the purposes we have stated. Here is a breakdown of how data is used at 99cil:

• Account Management: Creating, verifying, and managing member accounts so you can securely access all services.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments accurately and on time.
• Platform Security: Detecting suspicious activity, preventing fraud, and protecting system integrity from both external and internal threats.
• Customer Support: Providing relevant and personalized assistance when you contact our support team.
• Service Communications: Sending important notifications regarding your account, policy updates, or promotional offers that match your preferences.
• Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to continuously improve platform quality.
• Legal Compliance: Meeting regulatory obligations, including reporting to the relevant authorities where required by law.

Sharing Data with Third Parties

99cil does not sell your personal data to anyone. However, in certain strictly limited situations, we may need to share information with the following parties:

• Payment Provider: Data required to process financial transactions is shared with payment service providers that work with 99cil. They are bound by strict confidentiality agreements.
• Technology Service Provider: Technical partners such as hosting providers, security services, and analytics firms that support platform operations. All such partners are prohibited from using data for their own purposes.
• Legal Authority: Information may be disclosed to the relevant authorities if required by law, a court order, or an official request from a competent regulator.
• Game Provider: Minimum technical data required to ensure smooth gameplay may be shared with game software providers integrated on our platform.

Data Security

Keeping your data secure is a responsibility we take very seriously. 99cil applies multiple layers of technical and organizational security to protect member data from unauthorized access, breaches, or misuse.

The security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your browser/app and our servers.
• At-rest encryption for sensitive information such as financial data and identity documents.
• Two-factor authentication (2FA) is available to help protect access to your account.
• 24-hour security monitoring with an active intrusion detection system.
• Regular security audits conducted by both our internal team and independent auditors.
• Internal access controls — only authorized employees may access member data, strictly on a need-to-know basis.

While we make every effort to protect your data, no digital security system is completely immune. We recommend always using a strong password, never sharing your login credentials with anyone, and contacting 99cil support immediately if you suspect any unusual activity on your account.

Data Retention & Deletion

99cil retains your personal data for as long as your account is active and for as long as necessary for the purposes outlined in this policy. After account closure, some data may be retained for a set period in accordance with applicable legal obligations — generally between 5 and 7 years for financial and transaction data.

Data that is no longer needed will be securely deleted from our systems using irreversible deletion procedures. You may submit an early data deletion request in accordance with the rights described in the following section.

Your Rights as a Member

As a 99cil member, you hold a number of important rights regarding your personal data. We are committed to facilitating the exercise of these rights in a timely manner:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to update or correct inaccurate data through your account settings or by contacting our support team.
• Right to Erasure: You may request the deletion of your personal data, except for data that must be retained under applicable law.
• Right to Restriction of Processing: In certain situations, you have the right to request a temporary restriction on the processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of the above rights, contact the 99cil support team via live chat, available 24 hours a day. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Cookie & Tracking Technologies

99cil uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as session login, security, and language preferences. Cannot be disabled without affecting site functionality.
• Analytics Cookies: Helping us understand how members interact with the platform in aggregate, so we can continuously improve our service quality.
• Functional Cookies: Storing your preferences such as display settings, themes, and favorite game selections.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

Privacy Policy Updates

99cil reserves the right to update this Privacy Policy at any time to reflect changes in operational practices, new regulations, or service improvements. Members will be notified of any significant changes via platform notifications or email to their registered address.

The "Last Updated" date at the top of this page will always reflect the currently active version of the policy. We strongly recommend checking this page periodically.

Privacy-Related Questions

If you have any questions, concerns, or requests regarding this privacy policy or your personal data at 99cil, we strongly encourage you to reach out to us. Our team is ready to provide clear and helpful responses.

You can reach the 99cil privacy and support team via:

• Live chat available 24 hours directly on the 99cil platform.
• Official support email: [email protected]

For requests related to personal data (access, correction, deletion), please include your registered account name and the type of request to help speed up the verification process.

Privacy Policy FAQ

Answers to the most frequently asked questions from members about privacy and data security at 99cil.